Shipping & Delivery Policy

Last updated: 27 August 2026

OVERVIEW

This Shipping & Delivery Policy applies to purchases made directly through https://ajaayabghar.in and is operated by AJAAYABGHAR ENTERPRISES (“Ajaayabghar”, “we”, “us” or “our”).

Ajaayabghar currently delivers within India only. Orders are shipped through Shiprocket and courier partners selected according to serviceability, destination, package dimensions and operational requirements.

ORDER PROCESSING

In-stock products are normally processed and dispatched within one to three working days after successful payment and order confirmation.

Working days are Monday to Saturday, excluding public holidays and days on which courier operations are unavailable.

Orders containing personalised, customised, made-to-order or specially sourced products may require additional preparation time. The applicable estimated dispatch period will be displayed on the product page, communicated during order confirmation or agreed with the customer separately.

Where an order contains both in-stock and made-to-order products, the complete order may be dispatched together after all products are ready unless Ajaayabghar decides to send separate shipments.

Order processing may occasionally take longer because of:

• payment or address verification;

• product quality inspection;

• artisan production schedules;

• stock discrepancies;

• packaging requirements for fragile or oversized products; or

• events outside our reasonable control.

If a material dispatch delay occurs, we will attempt to inform the customer using the email address or telephone number provided with the order.

SHIPPING CHARGES

• Standard shipping is free when the merchandise value is ₹1,499 or more.

• A flat standard shipping charge of ₹79 applies when the merchandise value is below ₹1,499.

The free-shipping threshold is calculated using the merchandise subtotal after applicable discounts and before adding shipping charges. Gift cards, cancelled items and other excluded amounts do not count towards the threshold.

Any different shipping charge, free-shipping promotion, special-handling charge or delivery offer displayed at checkout will take precedence for that order.

Additional charges may apply to oversized, unusually heavy, highly fragile or special-handling products only when such charges are clearly disclosed on the product page or before the customer completes payment.

PREPAID ORDERS ONLY

Ajaayabghar accepts prepaid website orders.

Cash on Delivery is not available. Customers can pay using the payment methods displayed through Razorpay or another authorised payment provider at checkout.

An order is confirmed for processing only after successful payment authorisation.

DELIVERY ESTIMATES

After dispatch, standard delivery ordinarily takes:

• approximately three to seven working days for most serviceable locations; and

• approximately seven to twelve working days for remote, extended-service or difficult-to-reach locations.

These periods are estimates rather than guaranteed delivery dates. Actual delivery time depends on the destination PIN code, courier capacity, weather, regional restrictions, public holidays and other operational conditions.

Any more specific delivery estimate displayed at checkout, communicated after dispatch or shown through the courier’s tracking system should be treated as the current estimate for that shipment.

Delivery time is calculated separately from order-processing or production time.

PIN-CODE SERVICEABILITY

Delivery is subject to serviceability by Shiprocket’s available courier partners.

Some remote or restricted PIN codes may not be serviceable even if the website initially accepts the address. If no suitable courier is available, we may contact the customer for an alternative serviceable address or cancel and refund the affected order.

Customers are responsible for entering a complete and accurate delivery address, including:

• recipient name;

• house, building, street and locality details;

• city, state and PIN code;

• a reachable Indian mobile number; and

• any delivery landmark reasonably required.

ORDER TRACKING

After dispatch, available tracking information will be sent to the customer by email, SMS, WhatsApp or another contact method supported by the courier integration.

Tracking information may take up to 24 hours after dispatch to become active in the courier’s system.

Customers can use the tracking link or shipment number supplied with the dispatch notification. If tracking does not update for an unusual period, contact us at ajaayabghar@gmail.com with the order number.

ADDRESS CHANGES

A delivery-address correction may be requested before dispatch by contacting ajaayabghar@gmail.com immediately.

We cannot guarantee that an address can be changed after an order has entered packing, label generation or courier processing.

Once dispatched, changes are subject to courier approval and may not be possible. Any additional charge caused by a customer-requested address correction may be payable by the customer.

MULTIPLE OR PARTIAL SHIPMENTS

An order containing multiple products may be sent in more than one package because of product availability, artisan location, package size, safety or courier requirements.

Where an order is divided into multiple shipments, the customer may receive separate tracking details and packages on different dates. No additional standard shipping charge will be imposed merely because Ajaayabghar chooses to split the shipment.

PACKAGING AND FRAGILE PRODUCTS

We take reasonable care to package products according to their material, weight and fragility.

Handcrafted décor, idols, figurines, paintings, glassware, ceramics and other delicate products may require reinforced or specialised packaging.

Customers should inspect the parcel promptly after delivery. If the outer packaging appears visibly damaged, crushed, opened or tampered with, please photograph the parcel before opening it.

Any damaged, defective, incorrect or materially misdescribed delivery should be reported according to our Returns, Refunds & Cancellations Policy, preferably within 48 hours and no later than seven calendar days after delivery.

DELIVERY ATTEMPTS

Courier partners may contact the recipient and make one or more delivery attempts according to their operating practices.

The customer or authorised recipient should remain reasonably available at the delivery address and respond to courier calls or messages.

If a delivery attempt fails, the courier may schedule another attempt, hold the parcel temporarily or return it to the sender.

FAILED, REFUSED OR UNDELIVERABLE ORDERS

A shipment may be returned to Ajaayabghar if:

• the address is incorrect or incomplete;

• the recipient cannot be contacted;

• repeated delivery attempts are unsuccessful;

• the recipient refuses delivery without a valid product-related reason;

• the area becomes unserviceable; or

• the courier cannot complete delivery for another operational reason.

If the failure is attributable to an incorrect address, customer unavailability or unjustified refusal, actual forward and return logistics costs may be deducted from any eligible refund, subject to applicable law.

If redelivery is possible, the customer may be required to pay the applicable reshipping charge before the parcel is dispatched again.

If non-delivery is attributable to Ajaayabghar or the courier, we will arrange an appropriate redelivery or refund without imposing an additional standard delivery charge on the customer.

DELIVERY DELAYS

Delivery may be delayed because of weather, natural events, transport disruption, strikes, public restrictions, festivals, courier congestion, security issues, regional emergencies or other circumstances outside our reasonable control.

We will make reasonable efforts to assist with delayed shipments and obtain an updated delivery estimate.

If a product is delivered materially later than the stated delivery schedule for reasons not caused by force majeure, the customer may contact us to request an appropriate remedy in accordance with applicable law and our Returns, Refunds & Cancellations Policy.

ORDER CANCELLATION

A customer may request cancellation before dispatch by emailing ajaayabghar@gmail.com with the order number.

Once an order has been dispatched, it cannot normally be cancelled in transit. After delivery, any eligible return will be handled under our Returns, Refunds & Cancellations Policy.

Personalised, customised or made-to-order products cannot be cancelled once production, personalisation or material procurement has started.

SHIPPING-CHARGE REFUNDS

Standard shipping charges are refundable when:

• Ajaayabghar cancels the complete order before dispatch;

• the entire order cannot be delivered because of an issue attributable to Ajaayabghar or its courier partner; or

• a refund of the shipping charge is otherwise required by applicable law.

Original shipping charges are generally not refundable for approved change-of-mind returns, partial returns or failed delivery caused by inaccurate customer information, unavailability or unjustified refusal.

INTERNATIONAL SHIPPING

Ajaayabghar currently accepts and delivers website orders within India only.

International ordering, shipping, customs clearance, duties and taxes are not currently supported through this website.

MARKETPLACE ORDERS

This policy applies only to orders placed directly through the Ajaayabghar website.

Orders placed through Amazon or another marketplace are shipped and serviced according to the delivery policies, tracking systems and support processes of the relevant marketplace.

CONTACT US

For shipping, tracking or delivery assistance, contact:

AJAAYABGHAR ENTERPRISES
9/2, 1st Floor, Vaishali
Ghaziabad, Uttar Pradesh – 201012
India

Email: ajaayabghar@gmail.com

Please include your order number and the recipient’s name in all shipping-related communications.