Returns, Refunds & Cancellations Policy

Last updated: 27 August 2026

OVERVIEW

This Returns, Refunds and Cancellations Policy applies to purchases made directly through https://ajaayabghar.in and is operated by AJAAYABGHAR ENTERPRISES (“Ajaayabghar”, “we”, “us” or “our”).

Ajaayabghar curates handcrafted, artisan-made and culturally inspired products. Because many pieces are handmade or produced in limited quantities, small variations in colour, texture, grain, finish, dimensions or detailing may occur. Such natural variations make each piece distinctive and are not considered defects when they are consistent with the product description and do not materially affect the product’s appearance or use.

Nothing in this policy limits any rights available to a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian law.

RETURN WINDOW

Eligible standard products may be returned within seven calendar days from the date of recorded delivery.

To qualify for a change-of-mind return, the product must be:

• unused, unwashed, unaltered and undamaged;

• in its original condition and packaging;

• accompanied by all tags, accessories, manuals, certificates and complimentary items originally supplied; and

• supported by the original order number or proof of purchase.

A return request is not automatically approved merely because it is submitted within seven days. Every request is reviewed against this policy and the return eligibility displayed on the applicable product page.

DAMAGED, DEFECTIVE, INCORRECT OR MISDESCRIBED PRODUCTS

Please inspect the parcel promptly after delivery.

If a product arrives damaged in transit, has a manufacturing defect, is incorrect, has missing components, or is materially different from its product description, contact us preferably within 48 hours and no later than seven calendar days after delivery.

Please provide:

• your order number;

• a brief description of the issue;

• clear photographs of the product;

• photographs of the outer and inner packaging and shipping label; and

• an unboxing video, if available.

An unboxing video can help us resolve transit-damage claims quickly but is not the sole condition for considering a legitimate claim.

After verification, Ajaayabghar may offer an appropriate replacement, exchange, repair or refund. Where the issue is attributable to Ajaayabghar, the artisan, supplier or courier, we will arrange or reimburse reasonable return shipping at no cost to the customer.

If the original item is no longer available, we may offer an equivalent product, store credit or a refund to the original payment method, according to the customer’s preference and applicable law.

HANDMADE CHARACTERISTICS

The following are generally considered natural characteristics rather than defects:

• minor differences in colour, texture, grain, brushwork, carving, engraving or finish;

• small dimensional or weight variations arising from handmade production;

• natural marks or irregularities in wood, stone, metal, fabric, clay or other craft materials; and

• minor differences between screen colours and the physical product caused by lighting, photography or display settings.

A substantial deviation from the published description, material, dimensions, functionality or agreed specification will still be reviewed as a possible defect or misdescription.

NON-RETURNABLE PRODUCTS

Except where a product is damaged, defective, incorrect, spurious, materially misdescribed or otherwise required to be accepted under applicable law, the following are not eligible for change-of-mind returns:

• personalised, engraved, customised or commissioned products;

• made-to-order products;

• fragile, oversized, one-of-a-kind or special-handling products that are clearly marked as non-returnable on the product page;

• idols, figurines, ceramics, glassware, framed art or similar delicate décor when marked “Issue-only returns” or “Non-returnable except for damage or defect”;

• opened incense, dhoop, fragrance, consumable, personal-use or hygiene-sensitive products;

• gift cards, vouchers or downloadable products;

• products purchased in clearance or final-sale promotions and clearly identified as non-returnable before purchase; and

• any product returned in a used, altered, installed, washed, incomplete or customer-damaged condition.

A non-returnable designation does not remove the customer’s right to seek a remedy when the delivered product is damaged, defective, incorrect, spurious or materially inconsistent with its advertised description.

HOW TO REQUEST A RETURN

To request a return, email ajaayabghar@gmail.com with the subject:

Return Request – Order #[your order number]

Include the order number, product name, reason for return and relevant photographs.

Please do not send a product to our business address or any artisan, supplier or warehouse without written return authorisation. After approving the request, we will provide the applicable return instructions, pickup details or authorised return address.

Unauthorised returns may be delayed, refused or returned to the sender.

RETURN SHIPPING

For an approved return involving a damaged, defective, incorrect or materially misdescribed product, Ajaayabghar will arrange reverse pickup where service is available or provide agreed return-shipping instructions at our cost.

For an approved change-of-mind return:

• the customer is responsible for return-shipping costs;

• original delivery charges, expedited-shipping charges and gift-wrapping charges are non-refundable;

• Ajaayabghar may arrange reverse pickup and deduct the actual reverse-shipping cost from the refund; and

• if reverse pickup is unavailable, the customer must use a reliable, trackable courier and retain the receipt and tracking information.

The customer is responsible for packing a change-of-mind return securely. Damage caused during return transit because of inadequate packaging may affect refund eligibility.

INSPECTION AND APPROVAL

Returned products are inspected after receipt.

We will notify you whether the return has been approved, partially approved or rejected. Inspection generally takes two to five working days after the returned product reaches the authorised return location.

A change-of-mind return may be rejected if the item shows signs of use, damage, alteration, installation, washing, missing components, missing original packaging or another condition inconsistent with this policy.

These restrictions do not reduce remedies available for a genuine defect or other issue protected by applicable consumer law.

REFUNDS

Once a return is inspected and approved, Ajaayabghar will initiate the refund within seven business days and, in any event, within the period required by applicable law.

Refunds for prepaid orders will ordinarily be issued to the original payment method through Razorpay or the relevant payment provider.

After initiation, banks, card issuers and payment providers may require additional time to credit the amount. This processing time is outside Ajaayabghar’s direct control.

For Cash on Delivery orders, if offered, an approved refund may be made to a verified Indian bank account or UPI ID provided by the customer.

For approved change-of-mind returns, the refundable amount may exclude:

• original delivery charges;

• reverse-shipping costs;

• gift-wrapping or special-handling charges; and

• the value of any promotional benefit or complimentary item not returned with the order.

Where the entire order is refunded because of an error attributable to Ajaayabghar, we will also refund the original standard delivery charge, where applicable.

EXCHANGES AND REPLACEMENTS

Exchanges and replacements are subject to product availability.

If the requested replacement is unavailable, the customer may choose another eligible product of equivalent value, store credit or a refund, as applicable.

Only one change-of-mind exchange may be permitted per eligible item. Any price difference and applicable shipping cost must be paid by the customer.

A replacement product issued because the original was damaged, defective or incorrect will be shipped without an additional standard delivery charge.

ORDER CANCELLATIONS

You may request cancellation before the order is dispatched by emailing ajaayabghar@gmail.com with your order number.

Once an order has been dispatched, it cannot normally be cancelled in transit. After delivery, an eligible product may be returned under this policy.

Personalised, customised or made-to-order products cannot be cancelled once production, personalisation or material procurement has started.

If Ajaayabghar cancels an order because of stock unavailability, quality concerns, pricing or listing error, payment failure, delivery restrictions or another reasonable operational issue, the customer will receive a full refund of the amount collected for the cancelled item.

FAILED OR REFUSED DELIVERY

Customers are responsible for providing an accurate and complete shipping address and remaining reasonably available for delivery.

If a parcel is returned because of an incorrect address, repeated customer unavailability or refusal without a valid product-related reason, actual forward and return logistics costs may be deducted from any eligible refund, subject to applicable law.

Personalised or made-to-order products returned as undeliverable may not qualify for a refund unless the delivery failure was attributable to Ajaayabghar or its logistics provider.

SALE ITEMS, DISCOUNTS AND COMPLIMENTARY GIFTS

A sale or clearance product is eligible for change-of-mind return only when the product page expressly states that returns are permitted.

If returning an item causes the remaining order to fall below the threshold for a discount, bundle offer, free gift or free shipping, the applicable promotional benefit may be adjusted against the refund.

Any complimentary product supplied with the returned item must also be returned unused and in its original condition. Otherwise, its stated or reasonable value may be deducted from the refund.

GIFTS

If an eligible item was marked as a gift and sent directly to the recipient, we may offer an exchange or store credit to the recipient after verification.

A monetary refund can ordinarily be issued only to the original purchaser through the original payment method.

MARKETPLACE PURCHASES

This policy applies only to orders placed directly on the Ajaayabghar website.

Products purchased through Amazon, another marketplace, exhibition, haat, offline store or third-party seller are governed by the return and refund terms applicable at that place of purchase. Please initiate the request through the same channel from which the order was purchased.

POLICY ABUSE

Ajaayabghar may refuse or investigate returns involving suspected fraud, substituted products, repeated misuse, tampering, false damage claims or abuse of promotional offers.

Any such review will be conducted reasonably and will not limit legitimate consumer rights under applicable law.

CONTACT US

For return, refund, exchange or cancellation assistance, contact:

AJAAYABGHAR ENTERPRISES
9/2, 1st Floor, Vaishali
Ghaziabad, Uttar Pradesh – 201012
India

Email: ajaayabghar@gmail.com

Please include your order number in all communications so that we can assist you efficiently.